# Contact Better Signage

Get help with setup, playback, media, accounts, and billing. Submit a support ticket or email help@bettersignage.io.

Updated October 11, 2026

Published by Better Signage.

## Choose a way to reach us

For product questions, demo requests, or a problem with your account, submit a support ticket. You can submit without signing in and follow the conversation through the private link emailed to you.

If you cannot access the dashboard, email help@bettersignage.io. Include your account email and a short description. No fixed response time or 24-hour coverage is promised.

-    [Submit a support ticket](https://app.bettersignage.io/support/new) 
-    [Email help@bettersignage.io](mailto:help@bettersignage.io) 
-    [Follow an existing ticket](https://app.bettersignage.io/support) 

## Help us understand the problem

-   Describe what you expected, what happened, and any exact error message.
-   For playback, include the affected display and playlist names, approximate time, and time zone.
-   For uploads, include the filename, size, export format, browser, and device.
-   Keep passwords, pairing codes, payment card numbers, private ticket links, and signed media links out of your message.

-    [Browse the Help Center](https://bettersignage.io/support/) 
-    [Billing and refund requests](https://bettersignage.io/billing/) 
-    [Report a security issue](https://bettersignage.io/security/)

Source: https://bettersignage.io/contact/