# Manage your account, export data, or request deletion

Update your Better Signage profile, download a JSON export of your account metadata, or open a tracked privacy or deletion request.

Updated October 11, 2026

Published by Better Signage.  [Content policy and corrections](https://bettersignage.io/editorial-policy/) .

## Account settings

Open Account to edit your first and last name or change your password. Password changes require your current password and revoke existing sessions, so be ready to sign in again.

For an email-address change, submit an account request. Support needs to verify ownership before changing the address used for access.

-    [Open Account →](https://app.bettersignage.io/account) 

## Export your account data

Account provides a JSON export of your account and library metadata. This export does not include the original image/video files. Retain your own copies of original media.

For other personal-data access or correction requests, submit a privacy ticket and describe the information you need.

-    [Request privacy assistance →](https://app.bettersignage.io/support/new?category=privacy) 

## Request account deletion

Deletion is a staff-managed request, not an immediate self-service action. Removing a screen, canceling billing, and deleting your account are different actions. Tell support if you also need subscription cancellation; do not assume a deletion request has already stopped billing.

Information needed for legal, security, or required business-record purposes may be retained as explained in the privacy policy. There is no published automatic deletion timetable.

1.  Submit a privacy ticket from your account and ask to delete the account or specify the data you want removed.
2.  Support verifies account ownership and clarifies the scope and impact before completing the request.
3.  Keep the ticket reference and follow the secure ticket conversation for progress and confirmation.

-    [Request account deletion →](https://app.bettersignage.io/support/new?category=privacy&subject=Account%20deletion%20request) 
-    [Read the privacy policy →](https://bettersignage.io/privacy/) 

## Related help

-    [Sign in, verify email, or reset your password](https://bettersignage.io/support/account-access/) 
-    [Submit a support ticket and follow a reply](https://bettersignage.io/support/contact-support/) 
-    [Understand storage and plan limits](https://bettersignage.io/support/storage/) 

## Still need help?

Send the details to Wes, the developer behind Better Signage.

 [Submit a ticket →](https://app.bettersignage.io/support/new?category=privacy)

Source: https://bettersignage.io/support/account-privacy/