# Submit a support ticket and follow a reply

Open a Better Signage support ticket, keep the ticket reference, follow replies by email, and include the details that help resolve a problem.

Updated October 11, 2026

Published by Better Signage.  [Content policy and corrections](https://bettersignage.io/editorial-policy/) .

## Open a ticket

Use Submit a ticket, choose the closest topic, and describe what happened. Your ticket gets a reference and a conversation you can return to from Your tickets. You can also submit without signing in; the private emailed link opens your guest ticket. Keep the reference when following up.

Better Signage is a solo project by Wes Walz. Support goes directly to the developer. No round-the-clock coverage or fixed response time is promised.

-    [Submit a ticket →](https://app.bettersignage.io/support/new) 
-    [Your tickets →](https://app.bettersignage.io/support) 

## Include the right details

-   What you expected and what actually happened, with the exact error message.
-   Affected screen and playlist names, approximate time and time zone, and whether existing content is still playing.
-   For uploads: filename, size, format, browser, and device. For player problems: app/tvOS versions from diagnostics if available.
-   What you already tried, so support does not ask you to repeat it.

Do not include passwords, reset or verification links, pairing codes, payment card numbers, signed media URLs, or device credentials.

## Follow the conversation

Use the ticket page to read replies and add information. Transactional emails link you back to the ticket; the saved ticket is the record even if an email is delayed or filtered. Guest access lasts up to seven days. If the link expires, use your ticket reference and email address to request a fresh private link. Keep those links private.

If you cannot sign in, contact help@bettersignage.io. For an active screen problem, keep the existing working content running while you gather details rather than resetting the player immediately.

-    [Email help@bettersignage.io →](mailto:help@bettersignage.io) 

## Related help

-    [Sign in, verify email, or reset your password](https://bettersignage.io/support/account-access/) 
-    [A TV is blank or showing the wrong content](https://bettersignage.io/support/blank-screen/) 
-    [Send a playlist and resolve a blocked publish](https://bettersignage.io/support/publishing/) 

## Still need help?

Send the details to Wes, the developer behind Better Signage.

 [Submit a ticket →](https://app.bettersignage.io/support/new?category=setup)

Source: https://bettersignage.io/support/contact-support/