# What can we help you with?

Find setup guides, fix a screen that isn’t playing, sort out billing, or send a ticket straight to the developer who builds Better Signage.

 [Submit a ticket ](https://app.bettersignage.io/support/new)  [Your tickets →](https://app.bettersignage.io/support) 

Built and supported by Wes Walz.  
Locked out?  [Email help@bettersignage.io](mailto:help@bettersignage.io) .

## Browse the guides

20 guides

-    [Media and playlists
    
    ### How to get more out of your Better Signage account
    
    Make room for more content with smaller video exports, single-loop clips, silent media, and a library you can reuse across playlists.
    
    ](https://bettersignage.io/video-optimization-guide/) 
-    [Getting started
    
    ### About Better Signage
    
    Browser-based content management and local Apple TV playback, with storage-based pricing and direct developer support.
    
    ](https://bettersignage.io/about/) 
-    [Getting started
    
    ### Contact Better Signage
    
    Get help with setup, playback, media, accounts, and billing. Submit a support ticket or email help@bettersignage.io.
    
    ](https://bettersignage.io/contact/) 
-    [Getting started
    
    ### Content & editorial policy
    
    How Better Signage maintains its product guides, identifies examples, dates changes, and handles corrections.
    
    ](https://bettersignage.io/editorial-policy/) 
-    [Getting started
    
    ### Get your first playlist on screen
    
    From a new Better Signage account to your first playing Apple TV in four dashboard steps: pair a TV, add media, build a playlist, and send it.
    
    ](https://bettersignage.io/support/first-playlist/) 
-    [Getting started
    
    ### Pair, rename, or replace an Apple TV
    
    Connect an Apple TV to your Better Signage account, rename or replace it, and fix pairing codes that have expired or aren't recognized.
    
    ](https://bettersignage.io/support/pairing/) 
-    [Media and playlists
    
    ### Upload media and fix rejected files
    
    Which images and videos Better Signage accepts, how interrupted uploads recover, and what each file-check error means and how to fix it.
    
    ](https://bettersignage.io/support/uploads/) 
-    [Media and playlists
    
    ### Convert a video for Apple TV
    
    How Better Signage automatically converts uploaded videos for Apple TV, what each conversion status means, and when to re-export your source file.
    
    ](https://bettersignage.io/support/conversion/) 
-    [Media and playlists
    
    ### Arrange a playlist and set timing
    
    Put your Better Signage playlist in order, repeat a short video, set how long images stay up, and see how edits reach your displays.
    
    ](https://bettersignage.io/support/playlist-timing/) 
-    [Playback and screens
    
    ### Send a playlist and resolve a blocked publish
    
    What Downloading, Ready, and Playing mean when you send a Better Signage playlist, why a TV can block an update, and how to recover it.
    
    ](https://bettersignage.io/support/publishing/) 
-    [Playback and screens
    
    ### A screen is offline or the internet is down
    
    What an Apple TV running Better Signage keeps playing from its local cache during an internet outage, and what needs the network to recover.
    
    ](https://bettersignage.io/support/offline/) 
-    [Playback and screens
    
    ### A TV is blank or showing the wrong content
    
    Troubleshoot a blank TV or the wrong content: separate display and HDMI input problems from Better Signage pairing, publishing, and media issues.
    
    ](https://bettersignage.io/support/blank-screen/) 
-    [Getting started
    
    ### Network and firewall requirements
    
    The internet access, domains, and ports Better Signage needs for media delivery, plus optional transfers between Apple TVs on your local network.
    
    ](https://bettersignage.io/support/network/) 
-    [Account and billing
    
    ### Sign in, verify email, or reset your password
    
    Sign in to Better Signage, resend a verification email, or reset your password, and recover access without sharing passwords or links.
    
    ](https://bettersignage.io/support/account-access/) 
-    [Account and billing
    
    ### Understand storage and plan limits
    
    Understand storage limits, Free's 50 MB allowance, and the 7-day grace period for failed renewal payments. Every standard plan includes unlimited screens.
    
    ](https://bettersignage.io/support/storage/) 
-    [Account and billing
    
    ### Manage your account, export data, or request deletion
    
    Update your Better Signage profile, download a JSON export of your account metadata, or open a tracked privacy or deletion request.
    
    ](https://bettersignage.io/support/account-privacy/) 
-    [Getting started
    
    ### Submit a support ticket and follow a reply
    
    Open a Better Signage support ticket, keep the ticket reference, follow replies by email, and include the details that help resolve a problem.
    
    ](https://bettersignage.io/support/contact-support/) 
-    [Getting started
    
    ### System requirements
    
    Apple TV, tvOS, browser, media, network, and storage requirements.
    
    ](https://bettersignage.io/requirements/) 
-    [Getting started
    
    ### Install Better Signage on Apple TV
    
    Find the app in the Apple TV App Store and connect your first player.
    
    ](https://bettersignage.io/install/) 
-    [Account and billing
    
    ### Billing, cancellation, and the 30-day guarantee
    
    Change a subscription, understand the 7-day renewal-payment grace period, or request a refund within 30 days of payment.
    
    ](https://bettersignage.io/billing/)

Source: https://bettersignage.io/support/