# Understand storage and plan limits

Understand storage limits, Free's 50 MB allowance, and the 7-day grace period for failed renewal payments. Every standard plan includes unlimited screens.

Updated October 26, 2026

Published by Better Signage.  [Content policy and corrections](https://bettersignage.io/editorial-policy/) .

## Free has unlimited screens

Free includes unlimited paired screens and 50 MB of media storage at $0 per month, with no trial timer. Standard paid plans also include unlimited screens; they increase your storage allowance.

Custom account terms, where separately agreed, may differ from standard plans.

-    [Compare storage plans →](https://bettersignage.io/pricing/) 

## What counts as storage

The storage meter accounts for retained uploaded media. Uploads in progress can reserve space while they finish. Units are decimal: 1 MB is 1,000,000 bytes and 1 GB is 1,000,000,000 bytes.

Using one library asset in a playlist does not require uploading a duplicate for each TV. Keep video exports short and set their on-screen duration in the playlist. If an upload reports insufficient plan storage, read its required and remaining amounts. Unfinished uploads can reserve allowance: finish or cancel them before retrying, or choose a smaller file, delete unused library media where allowed, or upgrade.

## Apple TV storage is separate from your library allowance

The updated player uses a device preparation budget equal to twice the effective finite plan storage allowance: Free’s 50 MB needs 100 MB, and a 500 MB plan needs 1 GB. This counts space already occupied by Better Signage’s managed media cache together with available device space; it does not require that whole amount to be empty. It does not increase your library allowance. Managed resumable partial downloads also count toward that device budget. Unlimited Custom allowances have no finite doubled budget, and legacy grants without a finite plan allowance use actual download-fit checks.

The budget is checked before downloading missing files. A separate check also ensures those downloads actually fit while protecting current playback. A fully cached restart does not reserve download space again, provided the files and playback authorization remain valid. Smaller media can reduce library usage and downloads, but does not reduce the plan-derived device budget.

If the local Apple TV error asks for more space, remove unused apps or downloads in Apple TV Settings, then retry publishing. Exact device capacity stays on the Apple TV; a dashboard DOWNLOAD\_FAILED message does not identify the precise local cause.

These updated player checks and automatic local storage errors are in version 1.0.3 (18). As of October 26, 2026 CDT (October 27 UTC), it was Waiting for Review and is not yet available. App Store review and release timing are not guaranteed.

## If you are over the allowance

New uploads are blocked when there is not enough capacity. Existing content is not deleted simply because you exceed the plan allowance. Prepared playback depends on retained local files and your current storage entitlement.

A downgrade or the end of paid entitlement can put an existing library over the new allowance. New playlist sends are also blocked while the library exceeds that allowance. Review the storage meter, remove media you no longer need where deletion is allowed, or choose a larger plan. Some media may still be referenced by a published or active playlist; follow the deletion error instead of repeatedly retrying.

## Plans, cancellation, and refunds

Failed renewal payments have a 7-day grace period. Payment retries do not restart it. If payment is still overdue when it ends, the Free plan's 50 MB storage limit applies. Your saved files are retained. New uploads and playlist sends are blocked while your library exceeds that limit.

The grace period covers failed renewals of an existing paid subscription. It does not activate an unpaid new plan or upgrade, or extend a canceled subscription.

Subscription changes take effect when confirmed by the billing service. Read the effective date and amount shown before confirming a change. Better Signage offers a 30-day money-back guarantee; use a billing ticket to request a refund within 30 days of payment.

-    [Billing and refund help →](https://bettersignage.io/billing/) 

## Related help

-    [Arrange a playlist and set timing](https://bettersignage.io/support/playlist-timing/) 
-    [Upload media and fix rejected files](https://bettersignage.io/support/uploads/) 
-    [Manage your account, export data, or request deletion](https://bettersignage.io/support/account-privacy/) 

## Still need help?

Send the details to Wes, the developer behind Better Signage.

 [Submit a ticket →](https://app.bettersignage.io/support/new?category=billing)

Source: https://bettersignage.io/support/storage/