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- Media and playlists
How to get more out of your Better Signage account
Make room for more content with smaller video exports, single-loop clips, silent media, and a library you can reuse across playlists.
- Getting started
About Better Signage
Browser-based content management and local Apple TV playback, with storage-based pricing and direct developer support.
- Getting started
Contact Better Signage
Get help with setup, playback, media, accounts, and billing. Submit a support ticket or email [email protected].
- Getting started
Content & editorial policy
How Better Signage maintains its product guides, identifies examples, dates changes, and handles corrections.
- Getting started
Get your first playlist on screen
From a new Better Signage account to your first playing Apple TV in four dashboard steps: pair a TV, add media, build a playlist, and send it.
- Getting started
Pair, rename, or replace an Apple TV
Connect an Apple TV to your Better Signage account, rename or replace it, and fix pairing codes that have expired or aren't recognized.
- Media and playlists
Upload media and fix rejected files
Which images and videos Better Signage accepts, how interrupted uploads recover, and what each file-check error means and how to fix it.
- Media and playlists
Convert a video for Apple TV
How Better Signage automatically converts uploaded videos for Apple TV, what each conversion status means, and when to re-export your source file.
- Media and playlists
Arrange a playlist and set timing
Put your Better Signage playlist in order, repeat a short video, set how long images stay up, and see how edits reach your displays.
- Playback and screens
Send a playlist and resolve a blocked publish
What Downloading, Ready, and Playing mean when you send a Better Signage playlist, why a TV can block an update, and how to recover it.
- Playback and screens
A screen is offline or the internet is down
What an Apple TV running Better Signage keeps playing from its local cache during an internet outage, and what needs the network to recover.
- Playback and screens
A TV is blank or showing the wrong content
Troubleshoot a blank TV or the wrong content: separate display and HDMI input problems from Better Signage pairing, publishing, and media issues.
- Getting started
Network and firewall requirements
The internet access, domains, and ports Better Signage needs for media delivery, plus optional transfers between Apple TVs on your local network.
- Account and billing
Sign in, verify email, or reset your password
Sign in to Better Signage, resend a verification email, or reset your password, and recover access without sharing passwords or links.
- Account and billing
Understand storage and plan limits
Understand storage limits, Free's 50 MB allowance, and the 7-day grace period for failed renewal payments. Every standard plan includes unlimited screens.
- Account and billing
Manage your account, export data, or request deletion
Update your Better Signage profile, download a JSON export of your account metadata, or open a tracked privacy or deletion request.
- Getting started
Submit a support ticket and follow a reply
Open a Better Signage support ticket, keep the ticket reference, follow replies by email, and include the details that help resolve a problem.
- Getting started
System requirements
Apple TV, tvOS, browser, media, network, and storage requirements.
- Getting started
Install Better Signage on Apple TV
Find the app in the Apple TV App Store and connect your first player.
- Account and billing
Billing, cancellation, and the 30-day guarantee
Change a subscription, understand the 7-day renewal-payment grace period, or request a refund within 30 days of payment.