Check the service connection.
Check the dashboard API and account database connection, then find help for an affected screen.
Dashboard connection check
Status has not been checked.
No result yet.
This checks the dashboard API and account database only. It does not verify Apple TV playback, media transfers, payments, email delivery, or your venue’s network. There is no public uptime history or SLA. This page is hosted with the main website, not an independent incident service.
If something still is not working
- One TV: check its power, HDMI input, network connection, and latest dashboard report.
- A publish: look for a downloading or blocked TV holding up the selected group.
- Dashboard or many TVs: record the start time and exact errors, then contact support.
Already prepared playback can continue during a temporary connection outage if the required files remain cached. Avoid deleting the app while that content is keeping a screen running.
Get help
If the dashboard is unavailable, email [email protected]. Include the time and time zone, affected TVs, and whether local content is still playing. Support goes directly to Wes Walz; no 24/7 response commitment is promised.
Offline screen guide · Blocked publish guide · Network checks