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- Getting started
Get your first playlist on screen
From a new account to your first playing Apple TV, in four dashboard steps.
- Getting started
Pair, rename, or replace an Apple TV
Connect a player to your account and resolve expired or unrecognized pairing codes.
- Media and playlists
Upload media and fix rejected files
Supported images and videos, upload recovery, and what each file-check error means.
- Media and playlists
Convert a video for Apple TV
How automatic server conversion works, what each status means, and when to re-export a source.
- Media and playlists
Arrange a playlist and set timing
Choose the order, repeat a short video, and understand how edits reach your displays.
- Playback and screens
Send a playlist and resolve a blocked publish
Understand Downloading, Ready, Playing, blocked TVs, and recovering a blocked update.
- Playback and screens
A screen is offline or the internet is down
What cached playback can do during an outage, and what needs the network to recover.
- Playback and screens
A TV is blank or showing the wrong content
Separate display and HDMI problems from pairing, publishing, and media problems.
- Getting started
Network and firewall requirements
Internet access, media delivery, and optional transfers between Apple TVs on your local network.
- Account and billing
Sign in, verify email, or reset your password
Recover account access without sharing passwords, verification links, or session tokens.
- Account and billing
Understand storage and plan limits
Unlimited screens, 50 MB on Free, and what happens when your library exceeds its storage allowance.
- Account and billing
Manage your account, export data, or request deletion
Update your profile, download account metadata, and make a tracked privacy request.
- Getting started
Submit a support ticket and follow a reply
Reach the developer, keep a ticket reference, and include the details that help resolve a problem.
- Getting started
System requirements
Apple TV, tvOS, browser, media, network, and storage requirements.
- Getting started
Install Better Signage on Apple TV
Find the app in the Apple TV App Store and connect your first player.
- Account and billing
Billing, cancellation, and the 30-day guarantee
Change a subscription, check a charge, or request a refund within 30 days of payment.